Flashing/Weeps/Drainage


Bullnose Router & Blades


Corner Poles


Grouting Accessories


Material Handling


Pointing Tools


Stone Accessories


Tools/Levels



Winter Protection


Brick Ties & Anchors


Insulation Accessories


Glass Block Accessories



 

MASONPRO difference... 

MASONPRO, Inc. was founded in 1988 to fill the void left by the need for masonry specialty accessories in the ever growing unit masonry markets.

Our continued growth is a result of our commitment to stay on the cutting edge of ever evolving accessories in the commercial, industrial, and institutional unit masonry markets. Our product line includes specialty accessories for single wythe C.M.U., veneers, composite and cavity wall systems, stone anchoring, and masonry restoration.

Our support staff, including, Jeff Snyder, Don Hunson and Tony DeCia, is well equipped to answer technical needs of mason contractors, owners, architects, and engineers.


Our Mission

To provide the highest quality selection of masonry specialty materials to the commercial, industrial, institutional and residential unit masonry markets. We pursue our mission by providing superior service and innovation at the most economical price. Leadership in masonry education and promotion galvanizes our commitment to excellence.

Store/Return Policy

Masonpro, Inc. (Masonpro) strives to ensure that our customers receive only the highest quality service and merchandise. However, we realize that you may wish to return an item to us. Please carefully read the following Return Policy to see if your item meets the criteria for an acceptable return. If so, please contact a Masonpro Customer Service Representative at 1-800-659-4731 for assistance and to obtain the required Return Material Authorization (RMA) number.

Authorized Return Period
Please inspect your order immediately upon receipt. Masonpro will accept the return of many items within 30 days of the date of the original invoice. Masonpro cannot accept returns after this authorized return period.

Shipping Disclaimer Notice
Masonpro makes every effort to ship orders within 24 hours of the time the order is placed. Orders placed before 2:00pm Eastern Time that request express shipping will usually be shipped that same day for in stock merchandise. Orders placed online after 2:00 pm Eastern Time will usually ship on the following business day. (For example, if you place an order on Friday afternoon, your order will ship out on Monday.) If your order is placed after 2:00 pm and you need your order shipped that same day, please call Masonpro at 1-800-659-4731 and we will make every effort to accommodate your request. Please also note that next day shipping does not include Saturday delivery. (For example, if you place an order on Friday afternoon and choose a next day delivery option, your order will ship out on Monday and be delivered to you on Tuesday.) If you require Saturday delivery, please call Masonpro and speak with a representative. Additional charges will apply for Saturday delivery.

Restocking Fee
ALL returns are subject to a restocking fee.

Return Material Authorization (RMA)
RMA numbers are required for all returns and will be issued by a Masonpro Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted.

Returned Merchandise Must Be in Original Condition
Masonpro will NOT accept Returns in other than ORIGINAL, UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.

Damaged Merchandise
Masonpro is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.

Credits, Refunds and Exchanges
Masonpro does not offer cash refunds for returned items. A credit for your returned item(s) will be applied to your credit card account.

Shipping Charges
Shipping charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying the shipping charges to return the item(s) to Masonpro.

Exchanged Merchandise
Previously exchanged merchandise cannot be returned for a second exchange or credit.

Return Procedure
If your item was purchased within the last 30 days and meets the above criteria for an acceptable return, call Masonpro at 1-800-659-4731 (Monday – Friday, 8:00 AM to 5:00 PM Eastern Standard Time) for a REQUIRED Return Material Authorization (RMA) number. If possible, have your invoice available and reference your invoice number for faster service.
Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Print the RMA # on all sides of the shipping carton. Ship returned items back to Masonpro at the address below by the most convenient means. We suggest you ship by an insurable shipping method that allows package tracking, such as UPS, FedEx, DHL, etc. Return shipping must be paid by the customer.
Enclose a copy of your invoice and write the RMA # on it. Keep the original receipt for your records. Your return must be received within 10 days from the date the RMA # is issued.
To assure that a credit is issued, all items must be returned in ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in ORIGINAL, unaltered condition. Do not tape or deface manufacturer's original product cartons.

Ship approved returns to:

MASONPRO, Inc.
ATTN: Returns Department
43300 Seven Mile Road
Northville, MI 48167


Warranties
Full manufacturer’s warranties are supplied with merchandise purchased from Masonpro. Warranty cards must be completed and mailed in by the purchasing customer. Please refer any warranty repair or replacement to your local authorized service center. If you are unsure about how to contact the manufacturer, please contact a Masonpro Customer Service Representative for more information.

Lost or Damaged Packages
Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without a full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact UPS within 24 hours or call a Masonpro Customer Service Representative at 1-800-659-4731.
If you do not receive your order within 2 weeks please contact us; your order may be lost in transit. Orders may be tracked at www.ups.com with a tracking # that we provide you.

Customer Service
Masonpro Customer Service Representatives are available by phone Monday-Friday, 8:00 AM - 5:00 PM Eastern Standard Time. Call toll-free: 1-800-659-4731 or fax: 248-347-1670.

 

Industry Memberships and Affiliation
Masonry Institute of Michigan
Michigan Mason Contractors Association



Michigan Historic Preservation

 
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